Jay Cassel, collision center manager for Bennett Collision Center, goes through the top three objections that shops will encounter with insurers and how a shop can work on them to improve its business relationship.
Mike Croker, global repair and training production manager, collision, for Chief Automotive Technologies, delivers four tips to make sure a technician is properly prepared to conduct a weld in today’s industry.
Improving technician efficiency starts with accountability and here are the areas you can improve in your shop to produce a lower cycle time, maintain WIP and approach a technician efficiency of 200 percent.
In order to communicate with today's collision repair customer, your staff must use multiple means, such as video calling. Here are some other ways one dealership fixed its inadequate and inefficient communication process.
LiDAR technology on self-driving vehicles requires a certain amount of light reflected back to their sensors in order to detect surrounding objects. And your paint department can compromise that light. Here’s how LiDAR technology and paint interact on autonomous vehicles.