When planning for yearly parts department training, it helps to seek out affordable, local programs. Here's how one parts director overcame some resistance from his bosses when it came to training expenditures for parts employees.
Brothers Mark and Paul Normandin represent the fifth generation to run their family business, Normandin Chrysler Jeep Dodge Ram Fiat, in San Jose, Calif. The business opened its doors in 1875, as a buggy-making shop. Read More Here
An intense focus on continuous improvement and reflecting on successes and failures has been a critical component of D-Patrick’s evolution from one 4,500-square-foot location that worked on 10 cars per month and $350,000 in yearly sales, to four locations that pull in nearly $10 million in annual revenue.