When planning for yearly parts department training, it helps to seek out affordable, local programs. Here's how one parts director overcame some resistance from his bosses when it came to training expenditures for parts employees.
Brothers Mark and Paul Normandin represent the fifth generation to run their family business, Normandin Chrysler Jeep Dodge Ram Fiat, in San Jose, Calif. The business opened its doors in 1875, as a buggy-making shop. Read More Here