A large portion of automakers' profits comes from replacement parts and the service fees repairs provide. And if self-driving cars lead to less crashes, OEMs and service providers will need to make up this profit loss. This report takes a look at what that future could look like.
Hoping to boost technicians' efficiency scores? Patty Smothers, whose department has a CSI score of 95, explains how to best utilize technician efficiency and productivity numbers to make improvements in a service department.
Brothers Mark and Paul Normandin represent the fifth generation to run their family business, Normandin Chrysler Jeep Dodge Ram Fiat, in San Jose, Calif. The business opened its doors in 1875, as a buggy-making shop. Read More Here