Noted leadership author and speaker Jessica Pettitt wrote an entire book on forming better connections with employees. As a condensed version, here’s a flowchart Pettitt uses as a guide to more meaningful conversations.
A manager is concerned with the day-to-day responsibilities. A leader defines a mission, a vision and a value and inspires that by his or herself every day. Here's how leadership guru Tom McQueen says you can make the switch.
Your success as a leader and delegator is measured by the success of your team. Here's how Peter Carreiro helps technicians operate at a 100–200 percent efficiency level as they go through a volume of 1,200–1,300 repair orders per month.