Travis Bean

Travis Bean

Travis Bean is the associate editor for FenderBenderRatchet+Wrench and FIXED.

ARTICLES

The 4 Tenets of a Great Leader

Patrick Leddin, a professor for the managerial studies program at Vanderbilt and a senior consultant for FranklinCovey, bases his seminars and classes around four main tenets of what makes for a great leader. Here's a brief breakdown.
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The Cost of Saying ‘No’ to Customers

As a recent study noted, saying “no” to customers can cost auto repair shops around $23,000 in annual revenue. Matt Muilenburg, who conducted the study with his company Marchex, breaks down the study as he identifies the root of “negative” language and how can your shop effectively utilize more positive language.
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Better Understand Your Customer Base

When your staff is on the same page and invested in understanding the customer? Everyone on staff can anticipate the customers’ demands and what will sell. Here are some basic questions to gauge how well your shop’s CRM observes your customer base.
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Q&A: How UTI's Welding Technology Program Could Help with the Technician Shortage

In August, UTI expanded its welding technology program to it Avondale campus. Student and employer interest in the program is high in anticipation of classes scheduled to begin in January 2018. Michael Romano, UTI-Avondale campus president, spoke with Fixed Ops Business about the program and how it could help alleviate some of the damage caused by the technician shortage.


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Four Simple Steps for Improving Online Scheduling

If you polled every dealership in the U.S., Jim Roche says that every single one of them would claim to practice online appointment scheduling. But if you asked how many of them do it effectively? That's a different story. Here are some common mistakes dealerships make booking service appointments online, and how fixing them can improve customer retention.
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The Future of Telematics in Auto Claims

If insurance companies want to remain relevant among autonomous vehicles, they may need to partner with OEMs. And, as access to OEM vehicle data improves and telematics technology becomes more commonplace, those partnerships are ready to form—and it could have a profound impact on claims, vehicle repair and the entire automotive lifecycle.
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Inside CDK's '2017 Women Automotive Leaders Survey'

The point of the survey isn’t to show that women run dealerships better than their male counterparts—the point is there’s definitely a difference, and there’s lessons to be learned from the results. CDK Global representatives spoke with Fixed Ops Business to go over the survey and some of its more interesting findings.


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