Patrick Leddin, a professor for the managerial studies program at Vanderbilt and a senior consultant for FranklinCovey, bases his seminars and classes around four main tenets of what makes for a great leader. Here's a brief breakdown.
As a recent study noted, saying “no” to customers can cost auto repair shops around $23,000 in annual revenue. Matt Muilenburg, who conducted the study with his company Marchex, breaks down the study as he identifies the root of “negative” language and how can your shop effectively utilize more positive language.
Noted leadership author and speaker Jessica Pettitt wrote an entire book on forming better connections with employees. As a condensed version, here’s a flowchart Pettitt uses as a guide to more meaningful conversations.
As part of its 2019 programming overhaul, I-CAR will visit shops annually to conduct ongoing assessments and advise on knowledge and skills gaps that exist within the shop. The idea is to require live or web training for new certifications, but only an assessment for certification retention.
As part of its overhaul in 2019 programming, I-CAR will restructure its online training schedule and offerings in order to offer more opportunities for web classes and reduce redundancy between web and live training.
For this series, FenderBender interviewed I-CAR CEO and president John Van Alstyne about the various changes collision repairers can expect from I-CAR in 2018. One of the biggest changes will be reducing the redundancies that overlap between various I-CAR courses.
For years, there was little oversight of appraisers in North Carolina. Now, new language from House Bill 1007 incorporated into the budget bill states that the insurance commissioner must enforce laws regarding third-party claims.
When your staff is on the same page and invested in understanding the customer? Everyone on staff can anticipate the customers’ demands and what will sell. Here are some basic questions to gauge how well your shop’s CRM observes your customer base.
A large portion of automakers' profits comes from replacement parts and the service fees repairs provide. And if self-driving cars lead to less crashes, OEMs and service providers will need to make up this profit loss. This report takes a look at what that future could look like.
In August, UTI expanded its welding technology program to it Avondale campus. Student and employer interest in the program is high in anticipation of classes scheduled to begin in January 2018. Michael Romano, UTI-Avondale campus president, spoke with Fixed Ops Business about the program and how it could help alleviate some of the damage caused by the technician shortage.
Patrick McGuire regularly consults collision repair shops on how to prevent the sort of disaster that occurred with John Eagle Collision Center in Texas. And one area where shops can really do themselves a favor is better understanding OEM position statements. He spoke with Fixed Ops Business to discuss how they can do just that.
If you polled every dealership in the U.S., Jim Roche says that every single one of them would claim to practice online appointment scheduling. But if you asked how many of them do it effectively? That's a different story. Here are some common mistakes dealerships make booking service appointments online, and how fixing them can improve customer retention.
If insurance companies want to remain relevant among autonomous vehicles, they may need to partner with OEMs. And, as access to OEM vehicle data improves and telematics technology becomes more commonplace, those partnerships are ready to form—and it could have a profound impact on claims, vehicle repair and the entire automotive lifecycle.
The point of the survey isn’t to show that women run dealerships better than their male counterparts—the point is there’s definitely a difference, and there’s lessons to be learned from the results. CDK Global representatives spoke with Fixed Ops Business to go over the survey and some of its more interesting findings.
The number of subscribers to OnBoard Diagnostics aftermarket telematics solutions is expected to reach 117.8 million in 2019, which means the technology has the potential to completely reshape the industry. Here’s what the collision repair industry can expect.