When your staff is on the same page and invested in understanding the customer? Everyone on staff can anticipate the customers’ demands and what will sell. Here are some basic questions to gauge how well your shop’s CRM observes your customer base.
A large portion of automakers' profits comes from replacement parts and the service fees repairs provide. And if self-driving cars lead to less crashes, OEMs and service providers will need to make up this profit loss. This report takes a look at what that future could look like.
In August, UTI expanded its welding technology program to it Avondale campus. Student and employer interest in the program is high in anticipation of classes scheduled to begin in January 2018. Michael Romano, UTI-Avondale campus president, spoke with Fixed Ops Business about the program and how it could help alleviate some of the damage caused by the technician shortage.
Patrick McGuire regularly consults collision repair shops on how to prevent the sort of disaster that occurred with John Eagle Collision Center in Texas. And one area where shops can really do themselves a favor is better understanding OEM position statements. He spoke with Fixed Ops Business to discuss how they can do just that.
If you polled every dealership in the U.S., Jim Roche says that every single one of them would claim to practice online appointment scheduling. But if you asked how many of them do it effectively? That's a different story. Here are some common mistakes dealerships make booking service appointments online, and how fixing them can improve customer retention.
If insurance companies want to remain relevant among autonomous vehicles, they may need to partner with OEMs. And, as access to OEM vehicle data improves and telematics technology becomes more commonplace, those partnerships are ready to form—and it could have a profound impact on claims, vehicle repair and the entire automotive lifecycle.
The point of the survey isn’t to show that women run dealerships better than their male counterparts—the point is there’s definitely a difference, and there’s lessons to be learned from the results. CDK Global representatives spoke with Fixed Ops Business to go over the survey and some of its more interesting findings.
The number of subscribers to OnBoard Diagnostics aftermarket telematics solutions is expected to reach 117.8 million in 2019, which means the technology has the potential to completely reshape the industry. Here’s what the collision repair industry can expect.