AutoNation Toyota Tempe Named 2018 Dealer of Excellence
Dec. 5, 2018—AutoNation Inc. announced AutoNation Toyota Tempe has been certified in the J.D. Power Dealer of Excellence ProgramSM for 2018. The program recognizes a select number of vehicle retailers throughout the United States that not only exceed customer expectations but also provide exceptional customer service.
"This certification sets us apart, especially coming from such an authority as J.D. Power," said Lance Iserman, executive vice president, sales and chief operating officer at AutoNation. "This award solidifies AutoNation's commitment to providing excellent and distinguished customer service."
Known for its "Voice of the Customer" research for 50 years, J.D. Power and, subsequently, its Dealer of Excellence Program help consumers identify leading retailers that will go the extra mile.
The Dealer of Excellence Program assists auto buyers who are looking for an exceptional retailer where they can confidently buy a vehicle. AutoNation Toyota Tempe exemplifies AutoNation's commitment to a peerless customer experience.
To qualify, stores must rank among the top of their brand's most recent J.D. Power U.S. Sales Satisfaction Index (SSI) StudySM. The study is an analysis of the new vehicle purchase process from a consumer perspective.