Home » SHOWCASE: ACURA OF BELLEVUE Parts Department SHOWCASE: ACURA OF BELLEVUE November 15, 2018 Kelly Beaton No Comments Order Reprints KEYWORDS auto auto industry dealerships efficiency fixed ops staffing wholesale 1. Experienced Employees Nelson Nakasone has worked in the auto industry since 1973 and has spent the last 31 years at Acura of Bellevue (Wash.). And, in all that time, he has rarely worked with a more experienced staff than he does right now, as the parts manager of the suburban Seattle dealership. Several parts department staffers have at least a decade of professional experience under their belt. “You’ve got to have a good staff—people you can trust,” Nakasone says. “We have good people, in all positions. When our customers call or have needs, things are done right and things are done in the most efficient fashion.” 2. Busy Counter Space At Acura of Bellevue, employees at both the front and back counters are consistently kept busy. Back counter staffer make sure to keep fast-moving maintenance products stocked and close at hand, like brakes and air filters, to aid efficiency. And, at the parts department’s eye-catching front counter, displays are placed near the customer waiting area, and a display case shows off products like coffee mugs and model cars. “We try to showcase the Acura products,” Nakasone notes, “because sometimes people browse.” 3. Serious Tire Selling For roughly two years now, Nakasone’s parts department has sold tires utilizing a “good, better, best” strategy, offering a wide selection. The system has worked well in the often rainy Pacific Northwest; in August 2018, for example, Nakasone’s staff sold 175 total tires. “Mainly we rate [tires] by what’s the best for the customer as far as driving, comfort, convenience, longevity, and safety,” Nakasone explains. “Our ‘best’ tire would meet all those” criterias. 4. Aiding Accelerated Service Acura of Bellevue was handpicked by its manufacturer to be one of its initial facilities to offer “accelerated service,” in which customers can expect to get an oil change and a car wash in 30–45 minutes. In order to help facilitate that, the dealership’s parts staff helps stock technicians’ parts cabinets each morning, providing a sizable supply of products like oil filters, cabin filters, and wiper inserts. “When [service writers] do upsells of, say, an air filter, then they’ll let us know,” Nakasone explains, “and we’ll put it on the parts RO. And they save some steps in the sense the parts are right there. Our parts guys don’t have to go pulling those parts because they’re all out there [ahead of time]—very efficient.” Shop Stats SHOP: PARTS DEPARTMENT AT ACURA OF BELLEVUE LOCATION: BELLEVUE, WASH. PARTS MANAGER: NELSON NAKASONE STAFF SIZE: 10 INVENTORY: $500,000 Kelly Beaton is a staff writer for 10 Missions Media, where he produces content for Ratchet+Wrench, FenderBender and FIXED. Recent Articles by Kelly Beaton Using Tech-Enhanced Experiences to Aid Service How to Maximize Your Website 5 Simple Customer Perks to Increase CSI Related Articles Acura, Lincoln Sales Plunge in April Showcase: Marin Subaru Kelley Blue Book Bullish on Acura, Ford Sedan Deals in June You must login or register in order to post a comment. Report Abusive Comment Thank you for helping us to improve our forums. Is this comment offensive? Please tell us why.