News

GoMoto and UpdatePromise Combine Platforms for Customer Service Solution

Order Reprints

May 19, 2017—UpdatePromise, which automatically updates customers during automotive service, announced a partnership with GoMoto, which provides technolgy for automotive service lanes and showrooms.

The companies’ platforms have been combined into one fully embedded, DMS-connected consumer experience and engagement solution. With this partnership, automotive dealers and OEMs will now be able to provide their customers with seamless omnichannel automated, mobile and self-service kiosk experiences.

“At UpdatePromise, our solutions have always been aimed at enhancing the customer experience through convenience, speed and transparency, GoMoto’s kiosk solution is consistent with that vision," Curtis Nixon, CEO and founder of UpdatePromise, said. "Integrating our communications, payments and survey platforms with GoMoto’s kiosk solutions is an ideal fit for both companies."

As a result of the partnership, UpdatePromise’s customers will immediately gain access to GoMoto's kiosk platform, which provides streamlined, self-led customer check-in and payment. In addition, GoMoto’s kiosk customers will be able to incorporate the UpdatePromise Consumer Experience Lifecyle Solution, which provides a cradle-to=grave service offering leveraging artificial intelligence and natural language processing to communicate with consumers.

The GoMoto Kiosk Platform is a cloud-based, customizable software and hardware system that creates comprehensive dealer-focused solutions that drives sales and provides customer captivating interactive technology in-store.

“We are thrilled to partner with a company whose vision and philosophies are aligned with ours,” Todd L. Marcelle, CEO and co-founder of GoMoto, said. “Both companies have developed customer centric solutions that create demonstrable differentiators for dealers and OEMs. Together, we will be able to provide one integrated solution to accommodate all customer preferences.”

 

Related Articles

UpdatePromise Introduces Virtual Service Advisor with GoMoto Kiosk

AI Platform Leverages Service Data to Improve Customer Communication

Overall Customer Satisfaction with Auto Service on the Rise

You must login or register in order to post a comment.