When your staff is on the same page and invested in understanding the customer? Everyone on staff can anticipate the customers’ demands and what will sell. Here are some basic questions to gauge how well your shop’s CRM observes your customer base.
A large portion of automakers' profits comes from replacement parts and the service fees repairs provide. And if self-driving cars lead to less crashes, OEMs and service providers will need to make up this profit loss. This report takes a look at what that future could look like.