In order to communicate with today's collision repair customer, your staff must use multiple means, such as video calling. Here are some other ways one dealership fixed its inadequate and inefficient communication process.
OnStar notifications can be converted into dealership visits, provided the facility reaches out to customers within 20 minutes. Here's how one service department capitalized on a virtually free lead-generating service.
When creating a used-car inspection checklist, make sure to include often-overlooked items like wiper blades, fluids and lights. Here are some other keys dealers should keep in mind when creating such a document for their facilities.
When writing out standard procedures, it’s beneficial to keep the documents concise and to 10 bullet points or less. Here are some other keys to standardizing business operations through the creation of SOPs.
Ringless voicemail can be an effective marketing tactic, assuming your dealership leaves concise messages that sound natural. Here are some tips on how to make ringless voicemail marketing beneficial to your dealership.
Parts employees will handle urgent requests calmly if they’re empowered to make occasional independent decisions. Here's how one parts manager cleaned up his facility's inventory documentation and boosted efficiency levels.
If you want parts employees to aid a service department’s bottom line, it’s necessary to schedule consistent, inter-departmental meetings. Here's how one department ensured effective parts-service communication.
Hoping to boost technicians' efficiency scores? Patty Smothers, whose department has a CSI score of 95, explains how to best utilize technician efficiency and productivity numbers to make improvements in a service department.
When setting up a marketing budget, it’s important to set aside funds for testing evolving forms of digital advertising. Here's what one expert says dealerships should be devoting their marketing budgets toward in 2018.
Restaurants and cafes are appearing in car dealerships more frequently these days, as owners attempt to make the dealership experience appealing to young customers who often prefer to make purchases online. Here's how one dealership built a cafe to stand out.
Certain customer service philosophies are effective in any industry, such as striving to under-promise and over-deliver. Here are some secrets to practice from Southwest Airlines' senior business consultant.