General Fixed Operations

ARTICLES

Four Steps to Engaged Employees

Millennials are more interested in the emotional connection that comes along with their work, so fostering engaged employees is reliant upon this concept today. Here are the four phases of creating effectively engaged employees.
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A Real-World Look at the Business of Car Share

Servco Pacific's car-sharinig program is the first major business set to launch under Toyota’s global Mobility Services Platform. The program has proven to be not only an additional business segment, but it also holds significant potential for fixed ops and the ability to service those in-demand vehicles.
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4 Things to Watch for During an Interview

Bad judgement during the hiring process can have long-lasting repercussions that will affect co-workers, managers, and customers. However, it can be difficult to identify a potential employee’s negative traits during the interview alone. Here are four of the most common and significant things for which to keep an eye out.
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This Week in Business Strategies

To better assist shop owners with their production management, marketing tactics and leadership styles, FIXED has compiled a short list of essential business-building material from some of its favorite sources.


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This Week in Business Strategies

This week, FIXED highlights the four "X factors" of exceptional leaders, how self-reflection helps you stay motivated, and why it's time to start using social media beyond marketing purposes.


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This Week in Business Strategies

This week, FIXED highlights five interview questions that get the truth from job candidates, the reason behind why you overreact at work, and five ways bad leadership can destroy your business.


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Utilize Technology to Better Customer Service

Balancing technology and service experience is exactly why Ferman Auto has maintained a 77 percent six-month service retention rate and a 100 percent utilization of their online scheduling process. Here are the dealership's tips for utilizing technology to improve customer service.
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