Parts employees will handle urgent requests calmly if they’re empowered to make occasional independent decisions. Here's how one parts manager cleaned up his facility's inventory documentation and boosted efficiency levels.
A large portion of automakers' profits comes from replacement parts and the service fees repairs provide. And if self-driving cars lead to less crashes, OEMs and service providers will need to make up this profit loss. This report takes a look at what that future could look like.