Parts employees will handle urgent requests calmly if they’re empowered to make occasional independent decisions. Here's how one parts manager cleaned up his facility's inventory documentation and boosted efficiency levels.
When planning for yearly parts department training, it helps to seek out affordable, local programs. Here's how one parts director overcame some resistance from his bosses when it came to training expenditures for parts employees.
A large portion of automakers' profits comes from replacement parts and the service fees repairs provide. And if self-driving cars lead to less crashes, OEMs and service providers will need to make up this profit loss. This report takes a look at what that future could look like.