Hours per repair order (H/RO) is a surprisingly simple metric to measure and subsequently improve. There are a variety of methods and techniques that can be used to maximize H/RO, and by extension, to maximize productivity, profit and customer satisfaction. Here is your guide.
If you want parts employees to aid a service department’s bottom line, it’s necessary to schedule consistent, inter-departmental meetings. Here's how one department ensured effective parts-service communication.
Hoping to boost technicians' efficiency scores? Patty Smothers, whose department has a CSI score of 95, explains how to best utilize technician efficiency and productivity numbers to make improvements in a service department.