After 5 years of maintaining a team structure for the body shop and starting a team pay plan, a collision center manager for Carman Auto Group shares answers to the top three questions he has received during the process.
The most successful businesses concentrate on operations and continually find ways to improve. Here's how the Van Horn group, which has added five stores over the past three years, expanded its horizons
it’s not enough to have good ideas. To really excel, to really push what it means to be a business that serves its thousands of service customers every month, you need solutions that successfully combine ideas, talent and execution.
Your success as a leader and delegator is measured by the success of your team. Here's how Peter Carreiro helps technicians operate at a 100–200 percent efficiency level as they go through a volume of 1,200–1,300 repair orders per month.