Balancing technology and service experience is exactly why Ferman Auto has maintained a 77 percent six-month service retention rate and a 100 percent utilization of their online scheduling process. Here are the dealership's tips for utilizing technology to improve customer service.
OnStar notifications can be converted into dealership visits, provided the facility reaches out to customers within 20 minutes. Here's how one service department capitalized on a virtually free lead-generating service.
Servco Pacific's car-sharinig program is the first major business set to launch under Toyota’s global Mobility Services Platform. The program has proven to be not only an additional business segment, but it also holds significant potential for fixed ops and the ability to service those in-demand vehicles.
John Possumato, the CEO of Automotive Mobile Solutions, is a firm believer that those who get their feet wet now and master the processes and relationships necessary will be primed to take advantage of future MaaS opportunities.
What does a frictionless future mean to Brian Benstock? It means one where the customer is inconvenienced as little as possible. In fact, it might just mean that the customer never even has to step foot in the dealership.
As your service department grows, add more tools and equipment to better service customers. Consider reducing your environmental impact with simple recycling solutions that your service team can integrate into its daily processes.