If you want your dealership’s CSI to reach new heights, it pays to provide customers video footage of necessary repair work. Here's how you can digitize each step of the customer experience.
A key to finding the most ideal scan tool for your shop is consulting with dealership leaders around the country. Here are some other tips from a seasoned fixed operations director.
In order to measure vehicle damage efficiently at your body shop, you might want to consider investing in a 3-D electronic measuring system. Here's how one dealership profited from the investment.
Former business mogul Denny Hecker, recently released from prison after a bankruptcy gone horribly, wants dealers to learn from his mistakes. Check out his interview with FIXED.
Parts employees will handle urgent requests calmly if they’re empowered to make occasional independent decisions. Here's how one parts manager cleaned up his facility's inventory documentation and boosted efficiency levels.
When planning for yearly parts department training, it helps to seek out affordable, local programs. Here's how one parts director overcame some resistance from his bosses when it came to training expenditures for parts employees.
