When setting up a marketing budget, it’s important to set aside funds for testing evolving forms of digital advertising. Here's what one expert says dealerships should be devoting their marketing budgets toward in 2018.

When your facility offers signing bonuses, you’ll want to market that fact prominently in job ads. Here are some other factors to bare in mind when offering an employee signing bonus.

As a parts department leader, you can get employees more engaged simply by varying their everyday tasks.

Recalls can be a positive for your service department, assuming you ensure that you have the proper staffing to address them. A successful general manager sheds light on how dealerships can use recalls as a customer retention tool.

A look at the best steps to take when your department must deal with recall situations.

You can greatly aid your facility’s employee retention by offering workers flexible scheduling options.

If your facility makes a concerted effort to hire diligent estimators, you’re far likelier to get fully reimbursed for each repair.

If you're checking in an entire inventory at a new dealership, barcode scanners can save you an immense amount of time.

Body shops that aim to meet repair timelines would be well advised to utilize modern estimating software, which quickly creates production schedules.

By focusing on fostering a positive work environment, you’re likely to increase your facility’s productivity.

Utilizing a la carte maintenance menu options is an easy way to boost service department profits.

The keys to getting technicians to be supremely efficient start with an insistence on thorough blueprinting.

When faced with a buy-sell situation, dealership parts managers will want to take particular note of Months No Receipt in a parts inventory.

If you hope to handle today’s frugal consumers, it helps to explain the value of your dealership’s certifications and your staff’s experience.

A body shop can thrive despite a lack of space if only top-of-the-line equipment is utilized. Here's a virtual tour of a $2.5 collision center.

Your best bet to market your body shop to insurers is to note what makes it unique, like the fact it features a quick lane.

When hiring a new parts department employee, its key to seek out job prospects who have exemplary attention to detail.

If you want your dealership’s CSI to reach new heights, it pays to provide customers video footage of necessary repair work. Here's how you can digitize each step of the customer experience.

A key to finding the most ideal scan tool for your shop is consulting with dealership leaders around the country. Here are some other tips from a seasoned fixed operations director.

If you want supremely accurate monthly DMS reports, you need to coach employees and help them learn from inputting errors.

Funding for continuing training doesn’t need to burst your dealership’s budget, especially if online courses are utilized.

Parts employees will handle urgent requests calmly if they’re empowered to make occasional independent decisions. Here's how one parts manager cleaned up his facility's inventory documentation and boosted efficiency levels.