Recalls can be a positive for your service department, assuming you ensure that you have the proper staffing to address them. A successful general manager sheds light on how dealerships can use recalls as a customer retention tool.
Parts employees will handle urgent requests calmly if they’re empowered to make occasional independent decisions. Here's how one parts manager cleaned up his facility's inventory documentation and boosted efficiency levels.
When planning for yearly parts department training, it helps to seek out affordable, local programs. Here's how one parts director overcame some resistance from his bosses when it came to training expenditures for parts employees.
In order to communicate with today's collision repair customer, your staff must use multiple means, such as video calling. Here are some other ways one dealership fixed its inadequate and inefficient communication process.
OnStar notifications can be converted into dealership visits, provided the facility reaches out to customers within 20 minutes. Here's how one service department capitalized on a virtually free lead-generating service.
When creating a used-car inspection checklist, make sure to include often-overlooked items like wiper blades, fluids and lights. Here are some other keys dealers should keep in mind when creating such a document for their facilities.
When writing out standard procedures, it’s beneficial to keep the documents concise and to 10 bullet points or less. Here are some other keys to standardizing business operations through the creation of SOPs.