When Rydell Collision Center first began using gas catalytic drying, the process resulted in a bit of an issue: it moved vehicles through the paint booth so quickly that it was tough for the shop staff to keep pace. Randy Sattler soon discovered that solving this problem would require a group effort.
Restaurants and cafes are appearing in car dealerships more frequently these days, as owners attempt to make the dealership experience appealing to young customers who often prefer to make purchases online. Here's how one dealership built a cafe to stand out.
Certain customer service philosophies are effective in any industry, such as striving to under-promise and over-deliver. Here are some secrets to practice from Southwest Airlines' senior business consultant.