Jay Cassel, collision center manager for Bennett Collision Center, goes through three objections that shops will encounter with insurers and how a shop can work on them to improve its business relationship.
Mike Croker, global repair and training production manager, collision, for Chief Automotive Technologies, delivers four tips to make sure a technician is properly prepared to conduct a weld in today’s industry.
Improving technician efficiency starts with accountability and here are the areas you can improve in your shop to produce a lower cycle time, maintain WIP and approach a technician efficiency of 200 percent.
After 5 years of maintaining a team structure for the body shop and starting a team pay plan, a collision center manager for Carman Auto Group shares answers to the top three questions he has received during the process.
Asbury Automotive announced in early February that it would be rolling out healthcare and stock ownership programs as part of its strategic plan to focus on frontline roles in fixed operations and sales. FIXED sat down with Asbury Automotive Group CEO David Hult to hear his thoughts on the program.