Anna Zeck

Anna Zeck

Anna Zeck is the editorial director at 10 Missions Media, where she oversees content creation for FenderBender, FIXED and Ratchet+Wrench magazines.

ARTICLES

A Real-World Look at the Business of Car Share

Servco Pacific's car-sharinig program is the first major business set to launch under Toyota’s global Mobility Services Platform. The program has proven to be not only an additional business segment, but it also holds significant potential for fixed ops and the ability to service those in-demand vehicles.
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Utilize Technology to Better Customer Service

Balancing technology and service experience is exactly why Ferman Auto has maintained a 77 percent six-month service retention rate and a 100 percent utilization of their online scheduling process. Here are the dealership's tips for utilizing technology to improve customer service.
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Designing an Efficient Facility

Because of its thorough planning—taking things like energy efficiency and workflow into consideration—Underriner Motors has leapt over the obstacles it had in the past, and has not had to make any major improvements since its renovation. Here's how the dealership designed an efficient facility.


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Reaching New Heights

REACH (Results, Enthusiasm, Accountability, Connection, Honesty) is the foundation to everything Freedom Toyota does, and has allowed Evelyn Chatel to strategically lead the team into becoming one of the largest operations in the area.
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Four Steps to Engaged Employees

Millennials are more interested in the emotional connection that comes along with their work, so fostering engaged employees is reliant upon this concept today. Here are the four phases of creating effectively engaged employees.
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Growing the Lean Way

An intense focus on continuous improvement and reflecting on successes and failures has been a critical component of D-Patrick’s evolution from one 4,500-square-foot location that worked on 10 cars per month and $350,000 in yearly sales, to four locations that pull in nearly $10 million in annual revenue.
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Customer Service Revolution

it’s not enough to have good ideas. To really excel, to really push what it means to be a business that serves its thousands of service customers every month, you need solutions that successfully combine ideas, talent and execution.
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