Anna Zeck

Anna Zeck

Anna Zeck is the managing editor at 10 Missions Media, where she writes content for Fixed Ops Business and helps produce FenderBender and Ratchet+Wrench magazines.

ARTICLES

Designing an Efficient Facility

Because of its thorough planning—taking things like energy efficiency and workflow into consideration—Underriner Motors has leapt over the obstacles it had in the past, and has not had to make any major improvements since its renovation. Here's how the dealership designed an efficient facility.


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Reaching New Heights

REACH (Results, Enthusiasm, Accountability, Connection, Honesty) is the foundation to everything Freedom Toyota does, and has allowed Evelyn Chatel to strategically lead the team into becoming one of the largest operations in the area.
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Four Steps to Engaged Employees

Millennials are more interested in the emotional connection that comes along with their work, so fostering engaged employees is reliant upon this concept today. Here are the four phases of creating effectively engaged employees.
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Growing the Lean Way

An intense focus on continuous improvement and reflecting on successes and failures has been a critical component of D-Patrick’s evolution from one 4,500-square-foot location that worked on 10 cars per month and $350,000 in yearly sales, to four locations that pull in nearly $10 million in annual revenue.
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Customer Service Revolution

it’s not enough to have good ideas. To really excel, to really push what it means to be a business that serves its thousands of service customers every month, you need solutions that successfully combine ideas, talent and execution.
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