Xtime Integrates Vantiv Payments to Accelerate Service Checkout
Nov. 8, 2017—Dealers can enhance the ownership experience by offering consumers quick online and in-lane payment options that implement the highest security standards for service thanks to integrated payment processing capabilities from Xtime and Vantiv Integrated Payments, a Vantiv, Inc. company.
The Vantiv payment solution integrates into Xtime Engage, which delivers tablet-friendly access to menus, pricing and service history to enhance the service lane check-in and checkout experience. Online payment allows the dealer to send an email or text to the customer to prompt them to pay online and arrange for convenient vehicle pick-up. For in-lane payments, service advisors run credit card transactions via tablet and Bluetooth-connected card swipe in the service lane.
“It’s one less step the customer has to go through when they come here to pick up their car,” said Jerry Antoine, service manager at John Hine Mazda. “In our case, the customers are in a hurry. The quicker the process of picking up their vehicle, the happier they are.”
Xtime Engage and Vantiv Integrated Payments enables dealers to accept a wide range of payment types at point of sale and online – including chip cards, credit and debit cards, gift and stored value cards, all the “Pays” – Android Pay, Apple Pay, Samsung Pay, dealer financing options and PayPal or mobile wallets, are available.
Engage is part of Xtime Spectrum, an integrated, cloud-based system that helps dealers provide a quality experience from the first touchpoint to checkout and beyond to support consumers throughout their ownership experience. Dealers using Xtime Engage saw an 8.2 percent increase in service retention on average and $13,000 in additional monthly revenue1.
“By meeting customers on their terms and valuing their time, dealers can instill satisfaction and loyalty and drive their revenue,” said Jim Roche, division vice president, Marketing & Managed Services, Xtime. “The checkout experience should leave a positive impression and not diminish, or ruin, an otherwise excellent service experience.”
Vantiv’s Integrated Payments solution is PCI-compliant and utilizes encryption and tokenization to maintain the high security standards while processing card transactions. Further, retailers using Xtime Engage software can still take advantage of Vantiv’s integrated solution even if they currently use another company to process payments.
“This solution provides automotive dealerships with a new level of security by offering point-to-point encryption, as well as improving the consumer’s experience by offering a full suite of payment methods,” said Matt Downs, head of channel and business development at Vantiv.