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AAPEX Keynote Outlines Impact of Mobility on Dealerships

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Nov. 1, 2017—In the first of three keynote sessions at AAPEX 2017 delivered on Oct. 31, speaker Neal Ganguli, automotive supplier consulting leader, Deloitte Consulting LLP, focused on the future of the mobility and the impact on the automotive aftermarket value chain.

Ganguli outlined key considerations for aftermarket players, including higher vehicle utilization in shared mobility will drive more frequent parts maintenance and replacement and vehicle service needs. 

To sum up the impact on the aftermarket value chain, Ganguli outlined the following:

  • Parts manufacturers need to consider shift in content and usage cycles, presenting both risks, as well as opportunities.
  • OEMs are figuring out ways to extend their service footprint to consumers.
  • Dealers and independent retailers are trying to reconfigure their value propositions to deal with direct online channels and the rise of “subscription model” services, rather than providing one-time parts/service purchases.
  • And consumers have a plethora of choices – it’s all about economics, speed and convenience.

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