Showcase: Sheehan Buick GMC
SHOP: Sheehan Buick GMC LOCATION: Lighthouse Point, Fla. SERVICE MANAGER: Mark Stracci SIZE: 12,500 total STAFF: 26 (20 technicians and 6 service advisors) AVERAGE MONTHLY CAR COUNT: 2,000 ANNUAL REVENUE: $8 million
1. On the heels of Sheehan Buick GMC’s 50th anniversary, the dealership decided it was the perfect time for a top-to-bottom renovation of its service center. To start, they created an open breezeway in the middle of the shop and invested in uniform tool cabinets for each of the 35 bays. Business consultant Brian Payton says they chose the tool cabinets because they allowed for optimal organization.
“We set the policy that nothing can be on top of the benches,” he says. “Everything has its place. A clean shop is a productive shop. It sets the expectation for all employees.”
2. All of the workstations are also integrated, which Payton says was done for technician productivity. Each workstation has an Internet connection, laptop, tools and water.
“Everything is in reach,” he says. “They’re on flat rate, so any steps we save them benefits the company and them. It allows them to work within their station without taking many steps.”
3. The quick service bays are already stocked with all of the tools and equipment needed, which Payton says allows the shop to hire apprentices and get them to work immediately.
“They don’t have to invest in the tools initially,” he says. “We’ve organized it for quick service technicians so apprentices can start quickly. It was really important for us to be able to have apprentices in the shop.”
4. In a nod to the dealership’s history, the shop had historical photos printed and attached to sliding doors that hide cords and required oil and air lines. Payton says the photos pull double duty: They hide unsightly cords and serve as a conversation starter with employees and customer.
“It’s a 70-year-old company, so they show the history of the dealership,” he says. “The purpose of that is to show the history of what we’ve built and to give the customer and employees a sense of teamwork and where we’ve come from. You wouldn’t believe the conversations we’re having with customers and employees because of them.”