DEALERWARE Has Announced General Availability
Sept. 13, 2017—DEALERWARE, the first fully digital, fully connected loaner management platform, announced general availability following a successful limited release earlier in the year.
DEALERWARE is the result of more than two years of development working closely with stakeholders across the dealer spectrum. DEALERWARE solves the biggest dealer pain points via a connected platform that allows dealers and service departments to spend less time on non-value added tasks, and more time on high-value tasks the impact the Customer Satisfaction Index (CSI).
Delight Customers and Improve CSI
Across every sector of the economy, consumer interestingly expect to do business digitally, yet a 2016 Accenture Interactive study revealed that only 7 percent of brands are exceeding their customers’ digital expectations. Brands that fall behind are seeing greater customer churn as their customers seek out competing brands with better digital offerings. With a simple, app-based approach, DEALERWARE removes paper, long-lines and frustration from the vehicle service loaner process, enabling automotive dealerships to seamlessly put customers in a loaner car and on the road in less than 60 seconds. Saving customers and dealerships valuable time in the service experience is a powerful differentiator.
“The implementation of DEALERWARE represented an opportunity to embrace customer-centric, mobile-first technology in order to stay on par with consumer expectations that transactions be done digitally and securely,” said Carl Sewell III, Sewell Automotive Companies. “DEALERWARE is helping us further instill trust and reliability into the way we do business.”
Seamlessly Recoup Thousands of Dollars of Expense
DEALERWARE also offers the unique ability to seamlessly recoup costs, like fuel and tolls, which are rarely recovered by dealers using traditional systems. By automating the most cumbersome tasks related to loaner expense management, early users have reported saving up to $2,000/week in fuel expenses alone.
“Loaner programs are the third largest expense for most dealerships, so finding solutions that help offset those costs are incredibly valuable. Prior to using DEALERWARE, we would eat the cost of things like fuel and tolls. The amount we recoup in fuel alone pays for the platform and then some,” said Daren Ferguson from Audi Stevens Creek. “To combine that AND a top-notch customer experience? It’s priceless.”
Streamline Loaner Fleet Management
In addition to cost-savings and customer-experience benefits, the fully connected DEALERWARE platform removes complications associated with managing a loaner fleet. Dealers now have access to intuitive real-time dashboards and reporting that help maximize the efficiency of their fleet.
“I want to know all of the details of my fleet from length of loan to where the vehicles are on the lot—you can’t manage it if you don’t measure it,” said Grant Johnson at Audi North Miami. “Whether I’m at my desk or on an iPad, DEALERWARE puts that information at my fingertips.”
Many early users have been able to eliminate loaner counters or third-party providers. With DEALERWARE’s mobile approach, service advisors control the entire customer relationship from start to finish.
“Unfortunately, dealers have been forced to accept antiquated systems that are out of step with their always-on customers’ expectations. For the first time, DEALERWARE will enable dealers to take their customer experience to the next level while saving hundreds of thousands a year on loaner programs,” said Russell Lemmer, founder of DEALERWARE. “Dealers with this technology will have a significant competitive advantage over dealerships using legacy software that has failed to keep pace.”