Production Service Leadership Strategy+Planning Organizational

Developing a Thorough Repair Process Procedure

Order Reprints
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Chuck Bronstrup has more than 40 years of experience in the automotive industry, and he’s held virtually every job there is in fixed ops, from technician to working in a parts department. and, now, he serves as the lead production manager for Tom Wood Collision Center.

His experience has molded him into the leader the collision department needed. When Bronstrup started with the company four years ago, he noticed hold ups in the production cycle. And ever since, he’s worked to improved that.

Bronstrup’s been able to improve cycle time to two days and he’s done it by working on or putting the following processes in place:

 

1. Triage

When the vehicle comes in, the first thing that is done is an evaluation of the damage and the size of the repair.

“One of my roles in this process is making sure the right vehicle goes to the right technician, with the right capabilities,” Bronstrup says. “With aluminum coming into play, we need to make sure a certified technician deals with the appropriate repairs and that all starts with properly assessing the damage first.”

To make sure everything is properly addressed, parts aren’t ordered until he signs off on the repair order.

 

2. Meticulous Disassembly

Prior to Bronstrup joining the team, there was a similar process already in place but he offered up some ideas on how to improve it.

The blueprinting or damage analysis process is called “meticulous disassembly.” Much like the name states, technicians disassemble the vehicle piece by piece and make sure they check everything. That way, there are no unaddressed fixes.

Once the vehicle is fully taken apart, the estimator and technician go over vehicle damage. After that is done, Bronstrup steps in and acts as the proofer and goes over the estimate.

According to Bronstrup, the keys to a thorough disassembly are that technicians need to be entrusted to do it properly and there needs to be a good work order, along with the parts needed.

 

3. Mirror Matching Parts

Throughout the repair process, Bronstrup is very much involved. He steps in and helps the parts department during the mirror-matching process.

With mirror matching, his parts team takes all the new parts and unboxes them, then retrieves the parts cart and a copy of the repair estimate. The end goal is to make sure the team matches the part that was ordered with the old part.

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