Home » Showcase: Apple Honda Service Department Showcase: Apple Honda October 19, 2018 Kelly Beaton No Comments Order Reprints KEYWORDS alignment machines Long Island service department staffing 1. Passionate Staff There’s one key reason why Apple Honda’s service department boasts a district-leading, 93.6 CSI score: the shop’s selfless staff. In fact, the staff even works diligently on Sundays these days, after a recent scheduling expansion. And they offer full service on Sundays, too, performing work far beyond simple oil changes. Service director Charlie Vassallo noted that one key to keeping employees content was offering them a flexible schedule, which has allowed employees to start their workday at any point between 7 a.m. and 9:30 a.m. “They’re motivated,” Vassallo says of his 33 service staffers, and flexible scheduling “works for their lifestyles too, because the employees that want to put their kids on the school bus in the morning, those are the ones that volunteer to work the 9:30 shift.” 2. Spacious Waiting Area Apple Honda’s recent renovations left the service department with what Vassallo calls “a state-of-the-art” customer waiting area. Not only does the waiting area feature eight 65-inch televisions and copious amounts of healthy snacks, but it now includes a business center for customers, too. That allows the busy customers at the Long Island dealership to get work done in peace while their vehicle receives maintenance. Vassallo said his clients appreciate the 4,000-square-foot waiting area’s spaciousness. 3. New Writeup Area Right outside of Apple Honda’s waiting area, customers are greeted with a brand-new service writeup area that features six advisor work stations. Additionally, the writeup area’s cashier booth has two counters. Vassallo also proudly notes that his department, which churns out 3,500 repair orders per month, has handicapped accessible advisor and cashier areas, too, and, if need be, that Apple Honda picks up and delivers for clients throughout Suffolk County. 4. Efficient Alignment Machine In its effort to keep upgrading the service department recently, Apple Honda’s leadership invested in a Hunter alignment rack that Vassallo says works extremely efficiently. And, he adds, customers have taken note. “The alignment machine allows us to do an alignment quick-check on a car,” he says, “which we don’t charge the customer for—and it allows us to do it in about 4 minutes.” Shop Stats SHOP: SERVICE DEPARTMENT AT APPLE HONDA LOCATION: RIVERHEAD, N.Y. SERVICE DIRECTOR: CHARLIE VASSALLO STAFF SIZE: 33 AVERAGE MONTHLY CAR COUNT: 3,500 ANNUAL REVENUE: $3.32 MILLION Kelly Beaton is a staff writer for 10 Missions Media, where he produces content for Ratchet+Wrench, FenderBender and FIXED. Recent Articles by Kelly Beaton Using Tech-Enhanced Experiences to Aid Service How to Maximize Your Website 5 Simple Customer Perks to Increase CSI Related Articles Showcase: Richfield Bloomington Honda Utilizing Apple CarPlay in Service Departments Showcase: Bob Tomes Ford You must login or register in order to post a comment. Report Abusive Comment Thank you for helping us to improve our forums. Is this comment offensive? Please tell us why.